FAQs

Shipping Information

  • How long does shipping take?
    Shipping typically takes 5–7 business days within the U.S. and 10–15 business days for international orders. Delivery times may vary depending on your location and any potential shipping delays.

  • Do you offer international shipping?
    Yes, we ship worldwide! International shipping times and costs will be calculated at checkout.

  • How much is shipping?
    Shipping costs depend on your location and the size of your order. The exact cost will be displayed during checkout.

Order Tracking

  • How can I track my order?
    Once your order is shipped, you will receive an email with a tracking number. Use this number on our tracking page or the carrier’s website to follow your package.
  • What if my tracking number isn’t updating?
    Tracking numbers may take up to 48 hours to update. If it’s still not updating after that, please contact our support team for assistance.

    Refunds & Returns

    • What is your refund policy?
      We accept returns within 30 days of delivery for unused and unworn items in their original packaging. Please see our Return Policy page for more details.
    • How do I request a refund or return?
      Contact our customer support team via email at support@koleworld.com with your order number and reason for return. We’ll guide you through the process.
    • How long does it take to process a refund?
      Refunds are typically processed within 5–10 business days after we receive your returned item.

      Order Issues

      • What if I received the wrong item or a damaged product?
        If you received a damaged or incorrect item, please email us at support@koleworld.com within 7 days of receiving your order. Include photos and your order number for faster assistance.
      • Can I cancel or modify my order after placing it?
        Orders can only be modified or canceled within 24 hours of placement. Please contact our support team immediately for assistance.

          General Questions

          • Do you offer gift cards?
            No, not at the moment.
          • What payment methods do you accept?
            We accept major credit cards, PayPal, and other secure payment options available at checkout.
          • How do I contact customer support?
            You can reach us via email at support@koleworld.com or through our contact form on the website. Our team responds within 24–48 hours.